"I sought out Cantaloupe because I
wanted a one-stop-shop," Duncan
said. "Much like how I want our cus-
tomers to think of us as their one-stop-
shop, we needed something similar for
our telemetry, inventory and routing."
With the Seed Mobile system, the
drivers now use an iPhone, iPad or
iPod Touch for handhelds and physi-
cal DEXing at the machine is no lon-
ger part of the vending process. As
all inventory changes are automati-
cally updated in the Seed Offce cloud,
the staff can see real time, instant
inventory adjustments, which makes
scheduling of machines and routes sig-
nifcantly easier. "All of our drivers
see the benefts of having real-time
data," said Duncan. "They can make
inventory changes today and get cor-
rect product tomorrow, where in the
past we wouldn't know of inventory
adjustments until the following day.
It's easier for the offce staff as well for
merchandising and scheduling. We all
see the importance of real-time inven-
tory adjustments."
Adding telemetry and prekitting
has allowed the company to save
money in the form of cutting back
routes. "If we were operating under
the same system we were when I
came in, we would have twenty-
seven routes," said Duncan. "Now,
we are only going to machines that
need to be serviced."
Returns have been high from all
of the investments the company has
made in technology.
"The company has seen
sales increases from
better merchandising,
sales increases from less
out of stock products,
reduced costs from not
having as many routes,
less overhead from hav-
ing fewer vehicles on
the road and reduction
in costs from not wasting drivers'
time," said Duncan. "As a company
we have seen increased productivity
and quality of work from our drivers
because they are more effcient and
are being paid better."
When All Star Services switched
systems, it was able to eliminate 30
percent of its routes. "Our drivers
are doing 50 percent more dol-
lar volume and going to an equal
amount of machines, if not less per
day," said Duncan.
Brady Owens uses an iPad with LightSpeed Mobile.
S U C C E S S S T O R Y
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