an update. The Revision Door comes
with eye-catching, energy saving
LED lights and a cashless payment
system which increases sales. Triplett
brings these in each month to upgrade
existing accounts.
Chesterfeld Coffee & Tea
Since he joined Pro-Vend, coffee has
been the segment Triplett has tried to
grow. That won't be changing in the
near future. It already represents 15
percent of Pro-Vend total sales, but
he wants to reach 30 percent. Nearly
all the coffee he offers is the Chester-
feld Coffee & Tea private label. He
offers coffee in multiple roasts, but
follows the trends of his customers.
"People are getting more into the dark
roasts, especially in the South," he
commented. He also has a Chester-
feld single-cup solution to offer loca-
tions, as single-cup sales are booming
in the area.
"Frozen coffee is really popu-
lar right now, too," added Keener.
It comes in a brick and is put in a
tabletop machine that dispenses it by
the cup. "It's a little more expensive
than brewing coffee, but there's no
waste and no clean up."
Chesterfeld Coffee & Tea has
expanded the company's coffee ser-
vice beyond workplaces, to conve-
nience stores and restaurants, too,
all by offering better service. These
establishments appreciate having
someone to call when a machine is
down. "The proft margins are better
and we can provide coffee service to
10 restaurants for what it costs to pro-
vide one vending account done right
with good margins," said Triplett.
There's no doubt that being a
local business helps keep Pro-Vend
strong. It's able to adapt to the needs
of its customers, from more frequent
service stops to pricing for commis-
sions to a focus on healthy vending.
The team takes pride in their nearly
30 year old "yes " reputation for
good service.
George Thompson, a route man with Pro-
Vend for more than 15 years, is dedicated
to excellent service at locations large and
small, and is loved by his customers.
April 2016 VendingMarketWatch.com Automatic Merchandiser 53
O P E R A T I O N P R O F I L E
Jo Ann Lichtman
Vending Broker Specialists
2019 Forest Creek
Libertyville, Illinois 60048
(847) 680-4790
800-801-7453
(847) 680-4796 FAX
jolichtman@aol.com
Marketplace
Inquiries to Julia Sheade: Toll Free: 800-547-7377 x1608 • E-mail: jsheade@southcomm.com
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Jerry: 516 621 7159 | Stan: 914 921 6341
Over 55 Years of Combined Industry Experience
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Dawn Jones is
very dedicated
to Pro-Vend
and involved
in the daily
responsibilities
needed to help
the operation
run smoothly.
Fred Kennedy has
been a dedicated
employee with
Pro-Vend over 15
years. He runs the
cash room and is
very involved with
various aspects of
the business on a
daily basis.