While Pro-Vend is quick to test
new products, the operation is more
cautious with technology. They
only started adding cashless readers
to machines when two-tier pricing
became available in 2012. Triplett
has seen a real improvement in sales
in locations where a cashless reader
has been added. "I never would have
dreamed I could get a $3 item to sell
in a vending machine," he said. The
accounts that do the highest cash-
less sales are military facilities and
universities. He certainly can track
incremental sales increases thanks to
his cashless acceptance.
Micro markets were another new
technology that Pro-Vend wanted to
watch and consider. "2016 will be
our year to do it," confrmed Keener.
"Our operation has already pre-
sented the idea to numerous loca-
tions where the concept would likely
work well."
Vending is a core business
Vending remains a large part of Pro-
Vend's business, especially drinks
and snacks. Pro-Vend is working to
expand its vending service to smaller
locations, 50 to 90 employees. How-
ever, it won't just be for vending.
"Those revenues are good, but we
also want the offce coffee service and
water service. It makes it a much more
proftable decision," Triplett said. "It
also makes us more valuable to our
customer when we are a one-stop-
service company," added Keener.
One way Pro-Vend has earned
new business is through offering
updated vending machines to custom -
ers. Triplett uses the Revision Door
on used vending equipment to give it
52 Automatic Merchandiser VendingMarketWatch.com April 2016
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