Automatic Merchandiser

MAY 2012

Automatic Merchandiser serves the business management, marketing, technology and product information needs of its readers including vending operators, coffee service operators, product brokers, and product and equipment distributors in print.

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Contents MOR E FE A T U R E S 34 ▶ Business Basics: Business trade shows are an underused sales tool for vending and OCS fi rms A vending/OCS/foodservice consultant and former operator explains how and why operators should exhibit at business trade shows. 40 ▶ How to sell accounts with added value Today's vending and coffee delivery accounts want more from their service providers, such as cashless payment systems, product variety that includes healthy options, and fast, competitive prices. efficient machines with 48 ▶ Location Wayfi nding Product Promotion Broadcast Advertising Revenue Digital Signage Networking Nutritional and Ingredient Disclosure 1233 Janesville Ave., P.O. Box 803, Fort Atkinson, WI 53538-0803 BUSINESS STAFF PUBLISHER Gary Thom Telephone: (920) 568-8333 E-mail: Gary.Thom@VendingMarketWatch.com ADVERTISING SALES Jenny Hallett Telephone: (920) 568-8314 E-mail: Jenny.Hallett@cygnus.com LIST RENTAL Elizabeth Jackson Account Executive Merit Direct LLC Telephone: (847) 492-1350, ext. 18 E-mail: ejackson@meritdirect.com EDITORIAL STAFF EDITOR Elliot Maras Telephone: (216) 360-0050 Fax: (920) 568-2333 E-mail: Elliot.Maras@VendingMarketWatch.com MANAGING EDITOR Emily Refermat Telephone: (920) 563-1615 Fax: (920) 568-2301 E-mail: Emily.Refermat@VendingMarketWatch.com SUPPORT STAFF ART DIRECTOR Erin Brown PRODUCTION DIRECTOR Steve Swick 'V-Engineering': A roadmap to progress for vending How technology will bring vending into the 21st Century, using digital media, Internet connectivity and other tools to dynamically engage the consumer. DE P A RTM E NT S 6 ▶ 10 ▶ 46 ▶ 61 ▶ The Way I See It By Elliot Maras, Editor VendingMarketWatch News CA L E NDA R Product News Spotlight O F 62 ▶ 68 ▶ Marketplace 2011 Route Driver Winner Steve Jenkins, Midlantic Vending, Moorestown, N.J. E V EN T S MAY 18-19 Illinois Automatic Merchandising Council and Wisconsin Automatic Merchandising Council 2012 Midwest Conference Grand Geneva Resort and Spa, Lake Geneva, Wis. Phone: 800-558-3417, www.grandgeneva.com MAY 31-JUNE 1 Maryland/D.C. Vending Association Annual Meeting Harbourtown Golf Resort, St. Michaels, Md. Phone: 571-346-1901 Email: pgilbert@vending.org AUG. 8-10 Southeastern Vending Association (SEVA) Annual Meeting Sandestin Resort, Destin, Fla. Phone: 800-320-8115 www.vending.org/seva 4 NOV. 13-15 Michigan State University/ National Automatic Merchandising Association Executive Development Program Michigan State University, East Lansing, Mich. Phone: 312-346-0370 OCT. 24-26 European Vending Association and Vending Paris International Business Day Paris Expo - Port de Versailes, Paris, France Phone: 32 (0)2 512 00 75 www.vending-europe.eu NOV. 13-15 National Automatic Merchandising Association CoffeeTea&Water; Event New Orleans Hyatt Recency, New Orleans, La. Phone: 312-346-0370 Automatic Merchandiser VendingMarketWatch.com May 2012 PRODUCTION SERVICES REPRESENTATIVE Barb Evenson Telephone: (920) 563-1629 Fax: (920) 568-2392 E-mail: Barb.Evenson@cygnus.com AUDIENCE DEVELOPMENT MANAGER Wendy Chady PUBLISHED AND COPYRIGHTED 2011 BY CHIEF EXECUTIVE OFFICER John French CHIEF FINANCIAL OFFICER Paul Bonaiuto EXECUTIVE VICE PRESIDENT, DIGITAL Tom Kohn EXECUTIVE VICE PRESIDENT Gloria Cosby VICE PRESIDENT, MANUFACTURING Tom Martin VICE PRESIDENT, AUDIENCE DEVELOPMENT Julie Nachtigal VICE PRESIDENT, TECHNOLOGY Eric Kammerzelt SENIOR VICE PRESIDENT, CYGNUS EXPOS Rob Brice VICE PRESIDENT PRODUCTION OPERATIONS Curt Pordes VICE PRESIDENT, HUMAN RESOURCES Ed Wood VICE PRESIDENT, MARKETING Gerry Whitty All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage or retrieval system, without written permission from the publisher. Reprint Sales: To purchase article reprints please contact Foster Printing Services at 1-800-875-3251 or email sales@fosterprinting.com Subscription Policy: Individual subscriptions are available without charge in the U.S. to vending operators, coffee service operators, product brokers, and product and equipment distributors. Subscribe online at www.VendingMarketWatch.com. Publisher reserves the right to reject nonqualified subscribers. Individual subscriptions are available at the following rates: For one year, U.S. $35 ($65 for two-year subscription), Canada & Mexico $50 ($95 for two-year subscription); all other countries, payable in U.S. funds, drawn on U.S. Bank, $75 per year ($145 for two-year subscription). Single issues available (prepaid only) $10.00 each. Canadian GST# 131910168. For Change of Address or subscription information, click on subscribe at www.VendingMarketWatch.com, call toll-free 877-382-9187 or 847-559- 7598 or email: circ.VendingMarketWatch@omeda.com AUTOMATIC MERCHANDISER (USPS 017-280) (ISSN 1061-1797, print; ISSN 1948-5697, online) is published nine times per year: February, March, April, May, June, August, September, October and December by Cygnus Business Media. Periodicals postage paid at Fort Atkinson, WI and additional entry offices. POSTMASTER: Please send all change of address to AUTOMATIC MERCHANDISER, PO Box 3257, Northbrook, IL 60065-3257. Canada Post PM40612608. Return Undeliverable Canadian Addresses to: Automatic Merchandiser, PO Box 25542, London, ON N6C 6B2. Volume 54, Number 4 Printed in the U.S.A.

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