S P E C I A L A N N U A L R E P O R T : S T A T E O F T H E C O F F E E S E R V I C E I N D U S T R Y
Access to local or premium non-
cartridge roasts, however, is better
met with a bean-to-cup machine.
Successful operators in the
single-cup segments report hold-
ing sampling events, offering local
roasts not available in cartridge-
style single-cup, providing greater
hot beverage variety in one machine,
being a one-stop for all service (not
just coffee) and placing high-end,
sophisticated equipment.
Single-cup was rated as the fast-
est-growing category of OCS while
traditional coffee and water service
were ranked second and third fast-
est-growing, respectively. Although
single-cup is a fast growing seg-
ment, operators rank it second in
overall contributions to revenues
to traditional coffee which is the
clear leader. The challenge with
single-cup is making a good mar-
gin. Widely available cartridge-style
cups can be expensive for opera-
tors, making the prices they charge
look high compared to online and
offce supply retailers.
The bean-to-cup systems are
sophisticated brewers that require
20 Automatic Merchandiser VendingMarketWatch.com September 2015
0
5
10
15
20
25
30
2.7
4
11.8
9.5
17.3
20
6
16.4
22
10.8
18.9
7.3
1.4
21.8
20
25.7
11.8
13
9.5
10.9
13
17.6
2
6.8
Less
than 10
11 to 14 20 to 29 15 to 19 30 to 49 50 to 74 75 to 99 100
or more
CHART 8: ACCOUNT POPULATIONS BY SIZE
● 2012/13 ● 2013/14 ● 2014/15
CHART 9: ACCOUNTS BY TYPE, 5-YEAR REVIEW
2010/11 2011/12 2012/13 2013/14 2014/15
Offces 55.4% 55.8% 48.8% 45.0% 47.4%
Industrial plants 18.5 18.7 15.1 17.3 17.1
Restaurants, delis,
bakeries
6.2 4.5 6.3 7.3 8.5
Convenience stores 3.5 5.2 7.2 8.3 4.7
Government/military 1.5 3.3 5.4 3.5 3.3
Schools/colleges 4.8 3.8 5.2 5.4 6.7
Retail outlets 1.4 1.9 2.11 2.7 5.8
Other
(Health care/hotels)
7.6 6.9 10.1 10.5 6.5
68.3%
30.5%
61.7%
38.3%
67.4%
32.6%
2010/2011 2011/2012 2013/2014
61.3%
38.7%
2012/2013
62.9%
37.1%
2013/2014
$3.80
$4.15
$3.94
$3.91
$4.30
0
1
2
3
4
5
2014/15 2013/14 2012/13 2011/12 2010/11
FUEL CHARGE ACTIVITY
CHART 10A: COMPANY BILLED CUSTOMERS FOR FUEL, 5-YEAR REVIEW
CHART 10B: AVERAGE AMOUNT
CHARGED FOR FUEL PER DELIVERY,
5-YEAR REVIEW
● YES ● NO