Contents
SEPTEMBER 2015
V O L U M E 5 7 , N U M B E R 6
F E A T U R E S
26
▶
Focus On The
Bigger Picture
OCS has become a misnomer as
providers offer much more than
just coffee
28
▶
Product Roundup
Featuring coffee, tea and
water products
32
▶
CTW Preview:
Learn To Grow At
The CTW Show
Chip Potter, NAMA's vice
president of communications
and information services, gives
insight into the industry's
premier coffee services event
taking place Nov. 2 to 4 in
Washington, D.C.
D E P A R T M E N T S
6
▶
Editor's Note
A Tale Of Pantry Service
And Micro Markets
8
▶
VMW News
12
▶
OCS Update
Should You Offer
Cold Brew Coffee?
43
▶
Marketplace
46
▶
Route Driver of the
Year Quarterly Winner
Sean Baughman
VendEdge, Roswell, GA
34
▶
The Capital Advantage
In 2015 Capital Coffee will have its best sales
year yet due to its focus on customer service,
investment in technology integrations and
diversified OCS offerings.
Joel Sather, right,
leads his team of
13 employees,
including Jen
Wells, far left, and
Amy Clark, center.
S U C C E S S S T O R Y O P E R A T I O N P R O F I L E O F I L E E R A T I O N T
14
▶
Set Sail For Continued
And Steady Growth
The office coffee service industry reached a record-breaking
$4.75 billion in annual sales due to a burgeoning economy,
a sophisticated consumer palate and more options than ever.
In 2014/2015 it also experienced the greatest percentage of
growth in more than a decade.
4 Automatic Merchandiser VendingMarketWatch.com September 2015
S P E C I A L A N N U A L R E P O R T :
S T A T E O F T H E C O F F E E
S E R V I C E I N D U S T R Y