the workplace. However, in areas
where vending operations were forced
to close due to weather, it had negative
effects. Spoilage rates increased and
operators saw less traffc and fewer
transactions resulting in lower sales.
CHART 10A: TECHNOLOGY UPGRADES, 4-YEAR COMPARISON*
2010 2011 2012 2013
Installed bill recyclers 26% 29% 29.6% 37.4%
% of machines equipped
with bill recyclers
– – – 2
Added remote monitoring (wireless) 12 14 22 24
% of machine equipped
with remote monitoring
– – 1.65 2.04
Installed credit/Debit card readers – – – 54.8
% of machines equipped
with cashless readers*
3.5 4 7.03 10
Added video screens 0 0.1 1.08 11.3
% of machine equipped
with video screens
– – 0.23 .74
Added two-in-one screen device – – – 3.9
% of machine equipped with
two-in-one screen device
– – – .46
Added micro markets 2 5 15.8 24
% of operation that is micro markets – – 1.8 4.3
CHART 10B: CASHLESS PROJECTIONS, 4-YEAR REVIEW
2010 2011 2012 2013
Projected with cashless 189,842 199,955 374,472 485,000
Closed cashless 32,270
(17%)
31,993
(16%)
44,936
(12%)
16,490
(3.4%)
Open cashless 157,554 167,962 329,536 468,510
*Includes closed cashless systems and bottler-operated machines
Total machine base estimates: 5 million for 2012; 4.85 million for 2013
CHART 9B: IF YES, WHICH SERVICES?
● 2011 ● 2012 ● 2013
CHART 9A: EXPANDED INTO NEW
SERVICES, 4-YEAR REVIEW
● 2011 ● 2012 ● 2013
6.2%
5.3%
2.5%
3%
0.8%
2.1%
2010
28.8%
42.5%
8.6%
2011
6%
5.2%
43.4%
29.4%
9%
2.2%
2.5%
0.6%
1.8%
2012
7.1%
4.6%
27.1%
11%
3%
38%
1.7%
4.9%
2.6%
2013
2.8%
28.4%
14.7%
4.4%
34.1%
1.2%
4.6%
2.5%
7.3%
CHART 11A: SHARE OF SALES BY CATEGORY, 4-YEAR REVIEW
● Candy/snacks/
confections
● OCS
● Ice cream
● Vended food
● Cold beverages
● Hot beverages
● Milk
● Cigarettes
● Other*
* Includes cooperative ser-
vice vending, music, games,
bulk vending, bottled
water, sundries, toiletries,
condoms, kiddie rides, and
other foodservice revenue.
Editor's note: Numbers
adjusted for previous years
as manual foodservice and
micro markets removed
from pie chart.
28.9%
31.1%
31.4%
71.1%
68.9%
68.6%
No
Yes
CHART 11B: SHARE OF SALES BY CATEGORY,
4-YEAR REVIEW
2010 2011 2012 2013
Micro markets N/A N/A 1.8% 5.11%
Manual
foodservice
28 28.4 17.2 11.8
30 Automatic Merchandiser VendingMarketWatch.com June 2014
STATE OF THE INDUSTRY
Other
Micro
markets
Retail store
Drop
shipping
via courier
Wholesale
distribution/
non vending
locations
Manual
foodservice
Catering
Bulk
Water
service
OCS
21.4%
14.7%
21.1%
3.6%
5.5%
7.1%
N/A
57.8%
53.2%
32.1%
14.7%
10.1%
14.3%
16.5%
11%
6.4%
5.5%
5.5%
3.6%
4.6%
4.6%
3.7%
1.8%
0%
0%
4.6%
1.8%
8.3%
17.9%
22%
autm_26-39_0614SOVI.indd 30 6/11/14 10:06 AM