Automatic Merchandiser

APR 2014

Automatic Merchandiser serves the business management, marketing, technology and product information needs of its readers including vending operators, coffee service operators, product brokers, and product and equipment distributors in print.

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1233 Janesville Ave., P.O. Box 803, Fort Atkinson, WI 53538-0803 BUSINESS STAFF PUBLISHER Monique Terrazas Telephone: (920) 568-8386 E-mail: Monique.Terrazas@ VendingMarketWatch.com INTEGRATED MEDIA Ted Banach Telephone: (920) 568-8314 E-mail: Ted.Banach@ VendingMarketWatch.com LIST RENTAL Elizabeth Jackson Account Executive Merit Direct LLC Telephone: (847) 492-1350, ext. 18 E-mail: ejackson@meritdirect.com EUROPEAN SALES Julian Maddocks-Born Sales Director julian@itsluk.com, +44 (0)1442 230033 Benedict Hume Sales Manager benedict@itsluk.com +44 (0)1442 288287 EDITORIAL STAFF EDITOR Emily Refermat Telephone: (920) 563-1615 E-mail: Emily.Refermat @VendingMarketWatch.com ASSISTANT EDITOR Adrienne Zimmer Telephone: (920) 563-1651 E-mail: Adriennne.Zimmer @VendingMarketWatch.com SUPPORT STAFF ART DIRECTOR Erin Brown PRODUCTION DIRECTOR Steve Swick PRODUCTION SERVICES Barb Evenson Telephone: (920) 563-1629 Fax: (920) 568-2392 E-mail: Barb.Evenson@cygnus.com AUDIENCE DEVELOPMENT MANAGER Wendy Chady PUBLISHED AND COPYRIGHTED 2014 BY CHIEF EXECUTIVE OFFICER John French CHIEF FINANCIAL OFFICER Paul Bonaiuto EXECUTIVE VICE PRESIDENT Gloria Cosby VICE PRESIDENT, AUDIENCE DEVELOPMENT Julie Nachtigal VICE PRESIDENT, TECHNOLOGY Eric Kammerzelt VICE PRESIDENT PRODUCTION OPERATIONS Curt Pordes VICE PRESIDENT, HUMAN RESOURCES Ed Wood VICE PRESIDENT, MARKETING Gerry Whitty DIRECTOR OF DIGITAL BUSINESS DEVELOPMENT Lester Craft All rights reserved. No part of this publication may be repro- duced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage or retrieval system, without written permission from the publisher. Reprint Sales: For reprints and licensing please contact Nick Iademarco at Wright's Media 877-652-5295 ext. 102 or niademarco@ wrightsmedia.com. Subscription Policy: Individual subscriptions are available without charge in the U.S. to vending operators, coffee service operators, product brokers, and product and equipment distributors. Subscribe online at www.VendingMarketWatch.com. Publisher reserves the right to reject nonqualified subscribers. Individual subscriptions are available at the following rates: For one year, U.S. $35 ($70 for two-year subscription), Canada & Mexico $55 ($100 for two-year subscription); all other countries, payable in U.S. funds, drawn on U.S. Bank, $80 per year ($150 for two-year subscription). Single issues available (prepaid only) $10.00 each. Canadian GST# 131910168. For Change of Address or subscription information, click on subscribe at www.VendingMarketWatch.com, call toll-free 877-382-9187 or 847-559-7598 or email: circ. VendingMarketWatch@omeda.com AUTOMATIC MERCHANDISER (USPS 017-280) (ISSN 1061- 1797, print; ISSN 1948-5697, online) is published nine times per year: February, March, April, May, June, August, September, October and December by Cygnus Business Media. Periodicals postage paid at Fort Atkinson, WI and additional entry offices. POSTMASTER: Please send all change of address to AUTOMATIC MERCHANDISER, PO Box 3257, Northbrook, IL 60065-3257. Canada Post PM40612608. Return Undeliverable Canadian Addresses to: Automatic Merchandiser, PO Box 25542, London, ON N6C 6B2. Volume 56, Number 3 Printed in the U.S.A. CONSULTANT REPRESENTATIVE, ITSL MEDIA REPRESENTATIVE M O R E F E A T U R E S 38 ▶ Business Basics Marketing for effect: Make a big impact with a small budget Programs to build a brand, win contracts and increase business succeed not from the money spent, but from how the program is executed. 44 ▶ How will smartphones impact vending in the next decade? The industry needs to commission smartphone apps that are engaging and provide consumer purchasing data that can be used to increase sales and gain marketing payments. D E P A R T M E N T S 8 ▶ Editor's Note Dynamic scheduling will help the operator maintain margins as more employees use home offices. 10 ▶ Publisher's Note Without competition there would be no reason to innovate. Contents 44 BONUS CONTENT on VendingMarketWatch.com ▶ REDESIGNED DAILY NEWSLETTER COMING SOON: Stay up-to-the-minute with the lastest vending, offce coffee service and micro market news by signing up for our daily enewsletter. www.vendingmarketwatch. com/reg/newsletter 12 ▶ VendingMarketWatch News 16 ▶ OCS Update California university opens coffee research center. 52 ▶ 2013 Route Driver of the Year Winner Mike Edwards, Greensboro Vending & Coffee Co. 62 ▶ Product News 62 ▶ Spotlight 63 ▶ Marketplace ▶ VMWTV: NAMA OneShow Highlights www.vendingmarketwatch.com/video/11354737 ▶ BLOG: SMARTPHONES UNLOCK NEW FORMS OF PAYMENT www.vendingmarketwatch.com/ 11354862 6 Automatic Merchandiser VendingMarketWatch.com April 2014 autm_2-7_0414TOC.indd 6 3/26/14 8:56 AM

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