Contents
SEPTEMBER 2013
VOLUME 55, NUMBER 7
DEPARTMENTS
COVER STORY STATE OF THE
COFFEE INDUSTRY REPORT
18
▶
▶
6
Editor's Note
Using mobile wallets to make
purchases at a vending machine is
a win-win.
Drink up
▶
8
Office coffee service (OCS)
operators report record high sales
in 2012 — $4.33 billion.
Publisher's Note
If you stop learning, it hurts you
and your business.
▶
VendingMarketWatch
News
31 ▶ Spotlight
32 ▶ Marketplace
34 ▶ Route Driver
Quarterly Winner
10
Joe Connolly,
Sirness Vending Service
Rochester, N.Y.
Sales and service mean more to
this driver than a paycheck.
BONUS CONTENT
SUC CESS STORY:
OPERATION PROFILE
12
▶
on VendingMarketWatch.com
Independent
and versatile
For New York-based
U.S. Coffee, providing
coffee service in today's
environment is about being
able to meet customer
requests and utilize the
newest technology
▶
Richie Trapani fixes a Keurig brewer despite
being vice president of U.S. Coffee.
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4
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September 2013