SPECIAL
ANNUAL
REP ORT:
STATE
OF
THE
COFFEE
INDUSTRY
CHART 13A: HAVE ADDED PRODUCTS THAT ADDRESS ENVIRONMENTAL CONCERNS, 4-YEAR REVIEW
● YES
● NO
● DON'T KNOW
3%
52%
2.9%
37.1%
45%
2010/2011
CHART 13B: PRODUCTS ADDED THAT ADDRESS ENVIRONMENTAL CONCERNS
● 2008/2009 ● 2009/2010 ● 2010/2011 ● 2011/2012 ● 2012/2013*
0
Recycled products
(cups, filters,
pods, utensils)
53.3%
Water filtration
devices to
reduce bottled
water
Coffee with
sustainability
features
sales@coffeepartsplus.com
Booth 204
Coffee Accessories, Parts and Water Filtration
www.coffeepartsplus.com
VendingMarketWatch.com
2012/2013
CHART 14: COMPANY CURRENTLY
OFFERS ONLINE ORDERING ON
ITS WEBSITE
● NO
40.2%
2.2% 6.5%
0%
0%
59.8%
Other
* 2012/2013
includes multiple
mentions
Fuel surcharge stagnant
PHONE: 1-866-736-5282 FAX: 1-800-216-6606
Automatic Merchandiser
2011/2012
operators who reduced staff, the percents were nearly
tied for eliminating delivery and offce staff.
Coffee Parts Plus
30
49.5%
● YES
14%
10
9.8%
32%
23.9%
30.4%
20.4%
20
25%
19%
31.5%
38.8%
30
29%
40
35.9%
40.8%
30.4%
57.1%
60
50
51%
49.4%
2009/2010
50.5%
49%
48.2%
60%
2008/2009
2.4%
2.4%
While some OCS operators continued to use fuel surcharges as a way to deal with increased costs, the number did not increase in 2012, seen in chart 10a. What did
increase was the number of customers billed, as more operators added the surcharge to all customers, which allowed
them to also reduce the amount charged. The average fuel
surcharge in 2012 dropped to $3.94 per delivery.
The past 12 months refects a positive picture for the
OCS operator, but it is also a portrait with juxtaposition.
Some operators took initiative and aggressively went
after new locations and educated existing ones on products that offered higher margins and increased revenues.
Other operators found locations, and themselves, in a
'wait and see' pattern based on the economy and politics. Operators adjusted product mixes to accommodate
higher end clients, while also introducing options for the
value-focused location. Margins were squeezed by ferce
competition, but revenues still increased. Despite the
seemingly polar business environment, the coffee service industry is squarely in the black. With coffee consumption continuing to rise, the positive swing looks as
though it will continue in 2014.
September 2013